/* =====================================================================
   FIBRE EHYUA — Module SAV (styles complémentaires à eligibilite.css)
   ===================================================================== */

/* --- FAQ accordéon --- */
.faq-list { display: flex; flex-direction: column; gap: 10px; }
.faq-item {
  border: 1px solid var(--line); border-radius: 10px; padding: 4px 16px;
  background: #fff;
}
.faq-item summary {
  cursor: pointer; font-size: 14px; font-weight: 500; color: var(--ink);
  padding: 12px 0; list-style: none; position: relative;
  display: flex; align-items: center; gap: 10px; padding-right: 22px;
}
.faq-item summary .faq-q { flex: 1; }
.faq-item summary::-webkit-details-marker { display: none; }
.faq-item summary::after {
  content: '\\f078'; font-family: 'Font Awesome 6 Free'; font-weight: 900;
  position: absolute; right: 0; top: 14px; font-size: 12px; color: var(--ink-faint);
  transition: transform .2s;
}
.faq-item[open] summary::after { transform: rotate(180deg); }
.faq-item p { font-size: 13px; color: var(--ink-soft); line-height: 1.55; padding-bottom: 14px; }

/* Bouton de partage d'une question */
.faq-share {
  flex-shrink: 0; width: 30px; height: 30px; border-radius: 8px;
  border: 1px solid var(--line); background: #fff; color: var(--green-700);
  cursor: pointer; font-size: 13px; display: inline-flex; align-items: center;
  justify-content: center; transition: background .15s, color .15s, border-color .15s;
}
.faq-share:hover { background: var(--green-100); border-color: var(--green-500); }
.faq-share.ok { background: var(--green-500); color: #fff; border-color: var(--green-500); }

/* Question ciblée par un lien partagé : halo temporaire */
.faq-item.faq-cible {
  border-color: var(--green-500);
  box-shadow: 0 0 0 3px rgba(52,211,153,0.25);
  transition: box-shadow .3s, border-color .3s;
}

/* --- Questions du diagnostic --- */
.diag-question { margin-bottom: 18px; }
.diag-question .q-text { font-size: 14px; font-weight: 500; color: var(--ink); margin-bottom: 10px; }
.diag-question .q-choices { display: flex; gap: 10px; flex-wrap: wrap; }
.diag-choice {
  flex: 1; min-width: 110px; text-align: center;
  font-size: 13.5px; padding: 11px 14px; border-radius: 10px;
  background: var(--navy-050); color: var(--ink-soft); border: 1px solid #D9E0EA;
  cursor: pointer; user-select: none; transition: all .15s;
}
.diag-choice:hover { border-color: var(--navy-800); }
.diag-choice.selected { background: var(--navy-100); color: var(--navy-800); border-color: var(--navy-800); font-weight: 500; }

/* --- Liste des tickets (suivi) --- */
.ticket-item {
  display: flex; align-items: center; gap: 14px;
  padding: 14px; border: 1px solid var(--line); border-radius: 12px; margin-bottom: 10px;
}
.ticket-item .t-icon {
  width: 38px; height: 38px; border-radius: 10px; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center; font-size: 15px;
  background: var(--navy-050); color: var(--navy-800);
}
.ticket-item .t-body { flex: 1; }
.ticket-item .t-ref { font-size: 13px; font-weight: 600; color: var(--ink); }
.ticket-item .t-date { font-size: 11.5px; color: var(--ink-faint); margin-top: 1px; }
.ticket-statut {
  font-size: 11.5px; font-weight: 600; padding: 4px 10px; border-radius: var(--r-pill);
  white-space: nowrap;
}
.ts-a_verifier, .ts-ouvert { background: #fff3da; color: #8a5a00; }
.ts-en_cours, .ts-rouvert  { background: var(--navy-100); color: var(--navy-800); }
.ts-resolu                { background: var(--green-100); color: var(--green-700); }
.ts-annule                { background: #f1f1ef; color: #777; }

.suivi-vide { text-align: center; padding: 24px 10px; color: var(--ink-faint); font-size: 13.5px; }